Metrics User FAQ
I'm logged in but I can only create my profile, it doesn't let me add data.
The site won't let me click on the buttons
It seems hard for markets operating one market to use Metrics. What do you suggest?
You are definitely right that serving all of the US market field is still not within Metrics grasp- but we are trying to get there! We continue to seek the level of support and functionality that will allow more of the smallest markets to collect and use data on their own, although what we have found so far is they are usually reticent about embarking on the level of analysis and marketing that Metrics engagement would require from them. That is why we began with those markets interested in collecting and using data for their (usually) larger or multiple markets, and also to work with network leaders. Still, we know that day is coming for the small markets too and we expect to be ready soon for that. We’d suggest approaching your state association or a program partner of the area’s markets to see if a network account would be beneficial.
The only entity with access to an individual vendors raw information would be that vendor, any market in Metrics in which they are vending correct?
Why is gross sales is not adding correctly?
When I try to log in, I get an error screen.
In many cases, this is because the market’s email for login is different between the FMC member log in and the Metrics application. In order for the system to validate their access, they need to match. An important caveat is that all FMC news and emails will go to this email, so bear that in mind when choosing.
What do I do if the Market registration isn't accepting my market address?
The market address field is regulated by Google’s mapping API – sometimes, it won’t accept an address as put in by the user. in those instances, we recommend that users delete the entire address, and then type just the street number, and perhaps the first couple letters of the street. At this point, the field should auto-populate a drop-down of options for this address and similar. If you see your address listed in the results, click on it. If there are too many results, continue to add one or two letters to the street name until your address shows up. Click on it to save the address.
What do I do if my vendor doesn't have an email address?
We recommend creating one for them, sharing the profile data with the vendor and keeping a separate record of it for your tracking purposes. Additionally, if you have Amish vendors, they may have a ‘man of business’ email which can be used.